Customer Service Professional

PAY LEVEL: $12.50 to $17.50 per hour, DOE

HIRE DATE:
Hiring Immediately

DEGREE:
Preferred, Not Required

JOB TYPE:
Full-Time Employee (FTE);
May Consider Part-Time Employee (PTE), if highly-qualified

LOCATION:

Southlake, Texas (After training is completed, work-from-home option available.)

Ameristar is seeking highly-skilled and motivated professionals to serve our nationwide commercial and public sector customers. Our representatives will handle inbound inquiries, provide information about products and services, take customer orders, troubleshoot basic real estate and title issues, through phone, email and live chat responses and resolve product and process-related issues. Additionally, our professional customer service team monitors internal work processes and furnishes status updates, manages daily workflow routines and interacts with co-workers to compassionately and accurately exceed client expectations.

Moreover, ideal candidates will maintain a positive outlook, work well under stressful situations and possess a constant willingness to learn.

Ameristar further expects the following duties and qualifications:

• Working in a customer-facing role interacting directly with customers
• Act as the point of contact for internal and external clients
• Strong PC skills to include Internet, Microsoft OS, Microsoft Office and Outlook
• Well-developed interpersonal skills and knowledge of customer service principles
• Perform customer needs assessments and customer satisfaction evaluations
• Communicating with clients and customers about their experiences with a product or service
• Possess extreme accuracy and attention-to-detail
• Taking or processing orders for a product or service
• Obtaining additional information from customers when issues arise internally
• Perform work that requires knowledge of legal terminology and procedures
• Listening to customer or client complaints or concerns and working to resolve their issues
• Providing advice on purchasing products or services
• Answering client or customer questions about properly using or accessing our products and services
• Use of Customer Relationship Management (CRM) systems and tools (is a big preference)
• Perform follow-up and research tasks to ensure problem resolution
• Adhere to specific scheduling guidelines to ensure proper phone coverage and completions of standard reports
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets
• Organize routine workflow and sets priorities
• Write, edit and distribute e-mails, correspondence memos, letters, faxes and forms
• Edit all completed work for spelling, punctuation and grammar
• Organize and schedule meetings and appointments
• Responsible for confidential and time sensitive material; maintain everything in accordance with security policies
• Support managers and co-workers through a variety of tasks related to organization and communication
• Ability to type 50 wpm+, preferred
• Other duties as assigned
• May direct and lead the work of others

• Demonstrate strong interpersonal and verbal communication skills
• Effectively communicate in writing
• Perform multiple tasks successfully in a fast-paced environment with limited supervision
• Work independently and with a team
• Ability to meet aggressive deadlines and handle multiple tasks
• Adapt behavior or work methods in response to new information, changing conditions, or unexpected obstacles
• Effectively interpret general policy, criteria and procedures for specific situations
• Exhibit sound judgment, work well under pressure and meet established timelines and goals
• Possess adept problem solving/analytical skills
• Provide high quality organizational and time management skills
• Maintain a high level of confidentiality in all work
• Use time productively to accomplish challenging work goals with efficient work methods
• Have superior organizational skills;
  Keep files and work area organized
• Demonstrate consistent, strong work ethic daily
• Have perfect attendance and be trusted to handle a high level of responsibility
• Pursue work with insatiable energy and drive
• Maintain company values and demand the highest standards of conduct from self and other
• Must be able to successfully pass a background check
  
  Must be able to pass random drug tests, if given

Applicants should possess advanced computer skills for spreadsheets, word processing, database management and other applications. A proficiency in…