Manager Customer Success - Strategic Accounts Group

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before!

Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer, including disabled & veterans.

Primary

Location:

United States (US)- Illinois
- Moline
Function: Customer Experience (CA)
Title: Manager Customer Success - Strategic Accounts Group-124185

Onsite/Remote:Remote Position

This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.

As the Customer Success Manager within the Strategic Account Group (SAG) Organization
, you will develop deep customer relationships and be the single point of contact for customers regarding customer support, fleet optimization, and sales enablement. In this job, you will:

• Drive customer value and business growth by partnering with Strategic Account Managers to improve fleet performance, increase digital tool adoption, and increase aftermarket sales,
• Deliver consultative support, training, and best-practice guidance that helps customers maximize the value of their equipment, technology solutions, and operational processes.
• Lead proactive customer success initiatives by leveraging data and customer insights to improve productivity, profitability, and technology adoption.
• Own customer support and issue resolution, coordinating with dealers, field teams, and factory resources to minimize downtime and ensure a seamless customer experience.
• Serve as the voice of the customer within John Deere, advocating for product enhancements, process improvements, and solutions that increase customer satisfaction.
• Align cross-functional teams and dealer partners to ensure consistent execution, effective communication, and successful delivery of customer-focused initiatives.

VISA Sponsorship is NOT available for this position

• Experience working directly with customers and dealers to sell, support, and resolve issues related to equipment, aftermarket products, or technology solutions.
• Strong knowledge of construction equipment applications, machine systems, diagnostics, and customer operations
• Proficiency with digital and connected solutions, including Operations Center, Service Center, Pro Service, or other technology platforms that support equipment management or diagnostics.
• Demonstrated ability to leverage data, analytics, and customer insights to identify opportunities, solve problems, and business outcomes.
• Excellent communication, relationship management, negotiation, and conflict-resolution skills, with the ability to influence without authority and collaborate effectively across dealer, customer, and internal teams.
• Willingness and ability to travel up to 75%

• Demonstrated experiences helping customers successfully adopt new technologies and business practices with measurable business impact
• Direct experience working in site development, aggregate or underground applications
• Direct experiences managing machine fleets across multiple jobsites

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor's Degree in Engineering, Construction Management, Marketing, or Business or related area of study or equivalent experience

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Highly competitive base pay
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere…