Remote French Bilingual Customer Service Representative – Loyalty Program

Job Summary
HR Service Jobs is seeking a highly motivated and customer-focused  French Bilingual Customer Service Representative  to support our  Loyalty Program  operations remotely. The ideal candidate will provide excellent assistance to our French- and English-speaking customers, ensuring a smooth and satisfying experience with our rewards and membership services. You will act as the primary point of contact, helping clients with inquiries, account management, and program benefits, while maintaining a professional and empathetic tone in every interaction.

Key Responsibilities    Provide prompt and professional responses to customer inquiries in both  French and English  via phone, chat, and email.
Assist customers with loyalty program enrollment, point redemptions, account updates, and troubleshooting issues.
Educate customers on available offers, promotions, and program benefits to maximize satisfaction and engagement.
Manage customer complaints effectively, ensuring timely resolution and maintaining service excellence.
Accurately document customer interactions and feedback in the CRM system.
Collaborate with internal departments to escalate and resolve complex issues.
Adhere to performance metrics, including response time, customer satisfaction, and quality standards.
Contribute to continuous improvement efforts by suggesting process enhancements and best practices.
Required

Skills and Qualifications     Fluency in French and English (spoken and written)  is mandatory.
Exceptional communication and interpersonal skills with a customer-first mindset.
Strong problem-solving ability and attention to detail.
Excellent computer literacy with proficiency in MS Office Suite and CRM tools.
Ability to handle high-volume inquiries with patience and professionalism.
Strong multitasking and time management abilities in a fast-paced environment.
Experience    Minimum  1–2 years of experience  in customer service, preferably in a call center or loyalty/rewards program environment.
Previous remote work experience is an asset.
Working Hours    Flexible remote schedule with rotating shifts to support multiple time zones.
Availability for weekends or holidays as required by the business.
Knowledge, Skills, and Abilities    Excellent verbal and written communication in both English and French.
Demonstrated empathy, active listening, and conflict resolution skills.
Strong organizational and administrative abilities.
Ability to work independently while staying connected to a remote team.
Passion for delivering outstanding customer experiences.
Benefits    Competitive salary and performance-based incentives.
Work-from-home flexibility with all necessary tools provided.
Paid training and career development opportunities.
Health and wellness benefits (as per regional policies).
Recognition programs and opportunities for career advancement.
Why Join HR Service Jobs   At HR Service Jobs, we believe in empowering our employees through trust, respect, and growth. You will be part of a dynamic and inclusive environment where your bilingual skills make a meaningful impact every day. We value diversity, innovation, and a customer-first culture that rewards excellence. Join us and help deliver exceptional service experiences to customers around the world.

How to Apply

Interested candidates are invited to apply online by submitting their  updated resume  and a brief  cover letter  describing their bilingual communication experience. Qualified applicants will be contacted for a virtual interview.
Start your career with HR Service Jobs today — where customer service meets opportunity!