Remote Healthcare Customer Service Representative

Customer Service Representative

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out.

If that sounds like you, this role is a great fit.

Guide customers through questions, concerns, or challenges they encounter while using the product or service

Listen actively to understand the root of the issue and provide clear, effective solutions

Record detailed call information for auditing, reporting, and follow-up purposes

Maintain and update customer records to ensure accurate and current information

Identify opportunities to introduce customers to new or enhanced services that meet their needs

Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

High school diploma or GED

Healthcare experience is required

At least 6 months of customer service experience in a call center environment is preferred

Work at home environment is in a private residence and matches the address listed on file

Comfortable working with company-issued equipment such as a webcam if applicable.

An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).

Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

Must not be on any corrective action or performance plans

Must have held your current position for 6 + months

Must have relevant industry/program experience

We are only considering candidates and hiring for this position in the following states:
Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Oklahoma, Tennessee, Texas, Utah, West Virginia and Virginia.

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

Company provided equipment

Remote onboarding and virtual training experience

Leadership development programs designed to support career growth and advancement

Professional and personal development through open-access courses via Alorica Academy

Virtual employee engagement activities and team events

Employee referral bonus program

Employee discount program

Recognition and rewards programs

Remote mentorship and coaching opportunities

Health, dental, and vision coverage with HSA options

Paid time off

Flexible pay options: daily or weekly pay

401(k) retirement plan

Leadership development programs that really grow your career

Open access courses through Alorica Academy

Paid training and tuition reimbursement

Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more

Employee assistance program for personal and professional support

Additional voluntary benefits to meet your individual needs

Bold – We challenge conventions and take smart risks

Relentless – We deliver results, no matter what it takes

Connected – We work as One Alorica because we're stronger together

True – We show up as our authentic selves, every single day

If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.

Apply Today!

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER:
The above information has been designed to indicate the general nature and level of work performed by employees in this classification.