Customer Service & Excellence Industrial Placement - Mortgages

London, United Kingdom

If you're ambitious, curious and enjoy working with people, our Customer & Service Excellence Industrial Placement provides an exciting opportunity to gain hands‑on experience while exploring a future career in banking.

Help deliver brilliant experiences for customers and intermediaries while developing the skills and confidence to shape your future career.

Whether you're interested in customer service, commercial insight or understanding how businesses operate, this placement offers the opportunity to build practical skills while contributing to meaningful business outcomes.

The experience is designed to help you build confidence, apply your learning and gain valuable insight into how customer and intermediary experiences are delivered. Along the way, you'll broaden your network, work with experienced professionals and discover where your interests might take you after university.

Looking for a rewarding career in banking? Good things this way.

You'll join our Mortgages function within the Intermediaries and Partnerships team, supporting the experiences of brokers, customers and business partners across Nationwide.

Working alongside experienced colleagues, you'll gain exposure to customer service, decision‑making, market insight and relationship management while developing an understanding of how customer and intermediary needs help shape better outcomes.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, based at our London office.

• Structured learning, personalised development and hands‑on experience to help you build future‑ready skills and progress your career in banking
• 25 days holiday each year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days
• The opportunity to earn an annual bonus based on your performance
• Private medical insurance to help you access additional healthcare when you need it
• Wellhub access to a range of free and paid fitness and wellbeing options, plus free on‑site gyms at selected locations
• A great selection of additional benefits through our salary sacrifice scheme
• Up to 14 paid hours each year to volunteer for a cause that matters to you
• Life assurance to provide additional peace of mind for you and the people who matter to you

We forge our own path at Nationwide.

As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard‑setter, we work for the good of customers, communities, and broader society.

We are purpose‑driven. Uncompromisingly customer. Unstoppably Nationwide.

Our Customer & Service Excellence…