Remote, Customer Service​/HelpDesk, HelpDesk​/Support

Do you get energy from customer contact and are you strong in solution-oriented thinking? Do you have an affinity with the audiovisual sector and do you perform well under pressure? We are looking for an enthusiastic and customer-oriented professional to join our Remote Support team!

First Impression designs, develops and implements audiovisual concepts and solutions. We digitize spaces by combining digital signage and audiovisual technology with (interactive) content. This is how we connect people, moments and brands. We work with leading clients such as Basic-Fit, Rituals, Volvo, KPN, Jumbo and SPAR. With a team of over 230 experience experts, our AVenturers®, we put everything under the sign of experience.

It’s all about experience.

Besides the unique projects, what makes First Impression truly unique is the culture. We have an open and flat organization, filled with professionals who work with great passion. There is plenty of room for personal responsibility and personal development.

In this role, you will be responsible for the structured acceptance, processing and handling of malfunction and service requests from our customers. You will be the first point of contact (first line troubleshooting) and working from our headquarters in Tilburg. You are a real helpdesk, through your responsiveness and commitment you ensure that customers feel heard immediately. You handle service requests professionally, according to the contract agreements with the customer.

Together with the customer you try to solve the problem. If that fails, you take the appropriate follow-up steps very quickly. You will involve specialized colleagues and monitor the turnaround time of the tickets. We also expect you to be alert to recurring or common issues and areas for improvement. By identifying these in time and addressing them, you and your team ensure continuous improvement.

We think you’re ready if you can tick off most of the checklist below:

• You understand how to speak to customers (by phone) in a professional and helpful manner.
• Your stress-resistance and solution-oriented nature enable you to bring every request to a successful conclusion.
• Good command of the Dutch and English languages, both verbal and written.
• Should you additionally be proficient in another foreign language, that would be a nice bonus.
• We expect a great deal of enthusiasm, complemented by a passion for technology.

You will receive an excellent salary, fully aligned with your skills and added value. Our compensation model is based on this. After a few conversations, we can form a good picture of you and your value, allowing us to compensate you appropriately. Would you like an estimate in advance? Feel free to call us.

In addition to an attractive salary, we offer the following benefits:

• Vacation Days: enjoy 25 vacation days (for a 40-hour work week) with the option to purchase an additional 5 days each year.
• Vacation pay: receive 8% vacation pay to make your vacation plans even more fun.
• Beneficial pension scheme: we contribute 50% of your pension premium, allowing you to enjoy your future carefree.
• Travel allowance: you will receive €0.23 per kilometer for commuting, starting from the first kilometer, regardless of whether you travel by bike, public transport or car.
• First lease bike: we make sustainable travel easier and offer the opportunity to participate in our Lease a Bike scheme.
• Personal development: Through our First Academy, you will have the opportunity to shape your own growth path.
• High-quality onboarding program: a comprehensive and structured onboarding program to give you a flying start, but most importantly, to make you feel at home…