Remote - 3rd Party Collections Rep

Optio Solutions, LLC is seeking an experienced 3rd Party Collections Representative to join our remote team. The ideal candidate has prior third-party collection experience, strong communication and negotiation skills, and the ability to work independently in a performance-driven remote environment.

This is a fully remote position. Successful employees must be able to maintain productivity, reliability, and performance while working independently from home.

If you have at least one year of third-party debt collection experience and are looking for an opportunity with competitive pay and monthly bonus potential, we encourage you to apply.

• Clearly explain account information, payment options, and available resolution opportunities.
• Negotiate payment arrangements and settlements within client and company guidelines.
• Respond to consumer questions, concerns, and objections professionally and effectively.
• Accurately document collection activity and consumer communications.
• Follow company policies, collection procedures, and applicable laws and regulations.
• Meet individual and team performance expectations.
• Protect confidential consumer and account information.
• Maintain consistent productivity, attendance, and professionalism while working remotely.

• Minimum of 1 year of third-party debt collection experience required
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• Strong verbal and written communication skills.
• Proven ability to negotiate payment arrangements and work toward account resolution.
• Strong listening, problem-solving, and customer service skills.
• Ability to handle sensitive and confidential information appropriately.
• Strong attention to detail and accurate documentation skills.
• Comfortable working in multiple computer systems simultaneously.
• Ability to work independently and remain focused in a remote environment.

This full-time position offers a competitive hourly wage, monthly bonus opportunities, and a comprehensive benefits package including Medical, Dental, Vision, Life, and AD&D insurance, as well as a 401(k) with company match. Additional benefits include Tuition Reimbursement, paid Holidays, Sick and Vacation time, Bereavement Leave, and a paid Birthday.

Optio Solutions, LLC provides financial services focused on improving client ROI while protecting client brands through experienced professionals, advanced technology, data security, regulatory compliance, and professional account management. Optio is a member of ACA International and the California Association of Collectors. The company is headquartered in Petaluma, California, with team members working remotely across the country.