Customer Support Agent

Revision Genie is a revision platform used by students and teachers, with AI-powered tools including lesson slide generation.

We're looking for a support agent to be the friendly, reliable voice our users hear when they need help.

You'll support students, parents, teachers and schools by email and chat.

Fully remote on a zero-hours contract: hours vary with demand and you're free to accept or decline the work offered.

Typically working on a weekly task list, with hours rising during busy periods such as exam season.

• Answer support queries from students, parents, teachers and schools by live chat / help desk tool.
• Troubleshoot account, login, billing and subscription issues and see them through to resolution.
• Help teachers get set up, including adding classes and using the slides and revision tools.
• Reproduce and clearly report bugs to the development team, then follow up with the user once fixed.
• Write and update help articles and FAQs so users can find answers themselves.
• Spot recurring problems and pass on feedback that shapes what we build next.
• Handle personal data carefully and in line with UK GDPR.

• Excellent written English with a warm, clear and patient tone.
• Previous experience in customer support or a similar customer-facing role.
• Confident with web apps and able to work out technical problems methodically.
• Reliable and self-organised: you can manage your own time without supervision.
• Comfortable communicating with both teenagers and busy professionals.
• Happy with variable hours and able to pick up extra work at short notice during busy periods.
• A reliable internet connection and a quiet place to work.
• Based in the UK with the right to work here.

• Experience in education, tutoring or edtech.
• Familiarity with the UK school system and exam boards (GCSE, A-level).
• Experience with help desk tools such as Intercom / Zendesk / Help Scout / Crisp.
• Experience handling billing queries through Stripe.
• Availability during evenings, weekends or exam season, when students are most active.

• Zero-hours contract with no minimum commitment: work as much or as little as suits you from the hours available.
• Free to work for other employers alongside this role.
• Paid holiday accrued on the hours you work.
• Fully remote: work from anywhere in the UK.
• A small, friendly team where your feedback directly influences the product.
• A product with a clear purpose, helping students revise better and saving teachers time.
• Free access to Revision Genie for you and your family.