Remote Faculty Support & Customer Success Specialist
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-10-08
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Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Technical Support
Pearson is seeking a proactive Customer Success professional to support faculty onboarding and optimize higher education courseware usage. You will coach support associates, handle expert escalations, and drive successful adoptions across Pearson tools.
Responsibilities include proactive outreach to top adoptions, supporting high-service accounts, and delivering instructor onboarding sessions. Remote work is available, with occasional travel during peak periods.
We are currently recruiting a Remote Faculty Support & Customer Success Specialist for our team in Springfield, IL, United States.
We have an opening for a Remote Faculty Support & Customer Success Specialist in Springfield, IL, United States within Management & Operations, Other.
This role, Remote Faculty Support & Customer Success Specialist at Pearson, could be your next career step.
Are you ready to take on the Remote Faculty Support & Customer Success Specialist role at Pearson?
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