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Senior Client Support Representative - Client Support; Tier 2

Remote / Online - Candidates ideally in
Shawnee, Pottawatomie County, Oklahoma, 74801, USA
Listing for: Maximus
Full Time, Remote/Work from Home position
Listed on 2026-10-09
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 42000 - 64000 USD Yearly USD 42000.00 64000.00 YEAR
Job Description & How to Apply Below
Position: Senior Client Support Representative - Client Support (Tier 2)

Are you a strong problem-solver who enjoys digging into complex issues and finding the right resolution? The Maximus Sooner Care Project is now accepting applications for Senior Client Support Representative
- Client Support (Tier
2). In this role, you’ll take on advanced and escalated inquiries that require research, analysis, sound judgment, and collaboration across teams. You’ll play an important role in supporting customers, providers, stakeholders, and operational teams while helping identify trends, strengthen processes, and improve the overall quality and accuracy of service delivery.

This is Full-Time, Regular employment opportunity with the opportunity to work from home or onsite.

To be eligible for this position, you must reside in or within 40 miles of Oklahoma City.

Why Maximus?
  • Work/Life Balance Support
    - Flexibility tailored to your needs!
  • Competitive Compensation
    - Bonuses based on performance
  • Comprehensive Insurance Coverage
    - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
  • Future Planning
    - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
  • Paid Time Off Package
    - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
  • Holistic Wellness Support
    - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
  • Recognition Platform
    - Acknowledge and appreciate outstanding employee contributions.
  • Tuition Reimbursement
    - Invest in your ongoing education and development.
  • Employee Perks and Discounts
    - Additional benefits and discounts exclusively for employees.
  • Maximus Wellness Program and Resources
    - Access a range of wellness programs and resources tailored to your needs.
  • Professional Development Opportunities:
    Participate in training programs, workshops, and conferences.
Position Requirements
10+ Years work experience
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