Credit Support Representative

Hire Up Staffing is seeking a Credit Support Representative for an established client in Southern California. This is an entry-level opportunity supporting the Credit/Financial Relations department with customer accounts, payments, lien documentation, collections support, and general customer service.

Schedule:

Monday–Friday, 8:00 AM–5:00 PM. Assignment: 6-month temporary assignment with potential for temp-to-hire based on site needs. Pay: $24–$26/hour DOE. 90% Remote Position.

• Provide excellent customer service by answering and returning calls, providing documents, and following up as needed
• Perform accurate data entry for new account setup, lien paperwork, releases, and trade references
• Review and process customer lien waiver requests within established approval limits
• Assist with pre-lien and bond-related activities
• Set up COD and Ship-To accounts in the system
• Manage and reconcile a portfolio of COD accounts with customers, Operations, and Sales
• Process various types of customer payments
• Assist with collections using Get Paid automated collection software
• Monitor past-due invoices and make high-volume collection contacts by phone, email, and customer portals as needed
• Maintain and update customer records
• Monitor the department email inbox and route requests to the appropriate team member
• Support team members and assist with departmental projects and other assigned duties

• High school diploma or equivalent
• Strong attention to detail and accuracy
• Excellent customer service and communication skills
• High sense of urgency and ability to prioritize multiple tasks
• Comfortable working independently in a remote environment
• Construction lien experience is preferred but not required
• Proficiency with Microsoft Office, including Teams, Excel, Word, and Outlook
• Epicor or Get Paid experience is a plus, but training will be provided