Customer Experience Executive - NV/AZ
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-10-09
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Customer Service/HelpDesk
CRM Systems & Management, Client Relationship Management, Customer Success Management, Account Manager
Customer Experience Executive supporting key FMI accounts, serving as a primary liaison to ensure exceptional customer service across FMI’s product portfolio in biotech/healthcare testing.
ResponsibilitiesPartner with large clients to educate and operationalize FMI services, collaborate internally to enhance account support, monitor client activity for service improvements, identify operational issues, and strategize process enhancements to sustain and grow accounts.
Additional dutiesManaging client documentation, providing technology support, and maintaining proactive communication.
TravelTravel up to 30% within designated areas and to bi-annual company meetings.
RequirementsBachelor’s degree or equivalent; 4+ years in customer service supporting biotech, healthcare, or sales roles; residence within 50 miles of workload center.
Preferred5+ years experience, CRM/Salesforce proficiency, data analysis skills, remote team experience, and familiarity with HIPAA compliance.
High‑Valuebiotech/healthcare testing, client management, CRM tools, data analysis, remote work, biopharma customer support.
Work setupRemote with significant travel; salary $67,280–$84,100 plus discretionary bonus.
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