Customer Care Outfitters
Valdosta, Lowndes County, Georgia, 31601, USA
Listed on 2026-10-09
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Customer Service/HelpDesk
Customer Service Rep
West Point, Troup County, Georgia, United States
1 - 3 Years
REGULAR (US)
Job Description QualificationsMust have at least 6 months of experience in a customer service role, preferably in retail.
Skills:Strong written and verbal communication.
Critical thinking and problem-solving.
Customer service and negotiation skills.
Proficiency in Microsoft Office and web navigation.
Ability to manage multi-channel systems (voice, email, chat).
Teamwork and independent work capability.
Key ResponsibilitiesHandle customer inquiries via phone, email, and chat.
Resolve issues related to orders, returns, exchanges, shipping, billing, and promotions.
Provide first-call resolution and ensure customer satisfaction.
Promote sales by suggesting products and securing orders.
Use multiple systems, tools, and resources to assist customers effectively.
Go beyond standard procedures to resolve complex customer concerns.
Stay updated on company promotions, processes, and system changes.
Apply feedback and coaching to improve performance and skills.
Job Snapshot Updated DateSep 19 2026
DepartmentUS MSEP WAH
LocationLocation West Point, Troup County, Georgia, United States
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