Utility Customer Service Rep

Utility Services Client | Mostly Remote

$20.20/hour

Full-Time | Monday-Friday | 8:00 AM-5:00 PM

Are you a customer-focused professional who thrives in a fast-paced environment? Join the UTILITY Customer Service team and play a vital role in supporting residents with utility services, billing inquiries, payments, and service requests. This is a contract-to-hire opportunity with the potential for permanent employment based on performance.

• Mostly remote work with company-provided equipment
• Contract-to-hire opportunity (6-12 months)
• Comprehensive paid training program
• Stable Monday-Friday schedule
• Opportunity to build a long-term career with the Client

• Handle high-volume inbound customer calls
• Assist customers with utility account inquiries, billing questions, payments, and service requests
• Process orders and perform billing calculations
• Dispatch solid waste collection services when needed
• Navigate multiple systems and resources simultaneously
• Research and resolve customer concerns independently
• Utilize knowledge bases, documentation, and training materials to provide accurate information
• Maintain service quality standards and achieve key performance metrics (KPIs)

• Strong customer service and de-escalation skills
• Previous call center or high-volume customer service experience preferred
• Ability to work independently and learn complex processes
• Strong computer and multitasking skills
• Attention to detail and accountability
• Ability to navigate multiple systems and resources efficiently
• Reliable internet connection and dedicated distraction-free workspace
• Reliable transportation for occasional onsite requirements

• Stable employment with a respected local government organization
• Collaborative and supportive work environment
• Opportunity to make a positive impact in the community

• Highs School Diploma or GED
• Previous customer service experience required
• Call center experience preferred, especially in a high-volume environment
• Experience handling customer inquiries, payments, billing, or account maintenance is a plus
• Ability to learn and navigate multiple computer systems
• Strong computer skills and ability to reference online resources while assisting customers
• High-speed internet
• Dedicated, quiet workspace free from distractions

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://(Use the "Apply for this Job" box below). Your Rights
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The pay transparency policy is available here: https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. /resources

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.