Customer Success Representative

From bid to build to paid. From the office to the field to the entire company. Sledge is Construction AI.Sledge is the agentic, AI-native operating system for construction, handling the busywork of running a construction business so builders can spend more time building and less time on paperwork. Built for subcontractors and small to mid-size general contractors, Sledge is already live with a growing group of beta users.

Right now, engaged beta users message a founder directly when they need something. This role is who they message instead.

Sledge is hiring a Customer Success Representative to own the relationship with beta users once they're in the door. That means the regular check-in calls, making sure users actually get their live project running in Sledge, and collecting the feedback, testimonials, and referrals that keep Sledge's beta growing. This role reports to the founders.

Sledge is working toward 1,000 users on the open beta before turning on the paywall, and this role is what keeps beta users engaged long enough to get there, and ready to pay once that happens.

• Own the relationship with beta users after they sign up, through regular check-in calls
• Help beta users actually get their live project running in Sledge, not just signed up
• Collect feedback, testimonials, and referrals from engaged users
• Be the person beta users message directly, instead of a founder
• Track account health and flag users who are going quiet before it becomes a churn problem
• Work with the Product Manager/Product Owner to make sure real feedback turns into real tickets
• Help move Sledge toward 1,000 beta users, and get them ready for paid conversion when the paywall turns on

• Must-haves
• Required:
  
  hands-on customer success or account management experience, ideally at a startup
• Required:
  
  experience running check-in calls that actually keep an account engaged, not just checking a box
• Comfortable working a CRM daily and keeping account status accurate
• Comfortable being a beta user's main point of contact, day to day
• A genuine, warm communicator who builds real relationships, not a script reader
• Comfortable moving at startup speed, on a product still figuring out its own playbook
  
  Nice-to-haves
• Experience with Hub Spot specifically
• Experience with construction, trades, or a similar industry
• Experience collecting case studies or testimonials from real customers
• Experience in a free-to-paid conversion motion

• Fully remote, work from anywhere in the world
• Flexible hours, work when you're most productive
• Direct access to the founding team, no layers of management
• Real relationships with real contractors, not a support queue
• Your work is what keeps beta users around long enough to become paying customers

Sledge is an equal opportunity employer. Sledge welcomes applicants of every background and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.