Inside Sales Support Representative - Bilingual French

Our North America Inside Sales Team is hiring for Bilingual Inside Sales Support Representative that speak fluent English and French! Our representatives support our veterinary customer base by receiving inbound calls and emails related to instrument consumables and supporting services. In this role you will serve the customers immediate need, uncover additional information and present relevant IDEXX differentiated solutions and services.

Come support our mission of delivering a world class experience by supporting demand generation while inspiring customer loyalty. Successful candidates will have a strong commitment to providing an excellent customer experience through relationship building and thrive in a fast-paced environment. The start of training for these openings will be November 16, 2026.

You directly impact customer success and business growth by helping veterinary practices adopt solutions that improve diagnostic efficiency and patient outcomes. Your work strengthens customer relationships and advances IDEXX’s mission to support better animal health.

• You will fulfill customer orders for diagnostic products and supplies through multiple channels including phone, fax, & email.
• You will establish credibility among our domestic veterinary customers and use discovery to make recommendations for additional products and services.
• You will answer questions in regard to ordering products, shipping inquiries and IDEXX online platforms.
• You will use  to maintain accurate customer profiles and interactions.
• You will provide an outstanding customer experience.
• You will be part of a phone queue receiving inbound calls and emails for a majority of your day. Other duties and responsibilities would include attending trainings, coaching sessions and individual development time.

• Fluency in both French and English.
• Sales, customer service and/or customer facing experience.
• Strong communication skills including written and verbal; strong interpersonal skills with the ability to establish rapport quickly.
• Capability to absorb and articulate technical information.
• Highly motivated and goal-oriented, while working collaboratively for team success.
• Strong organizational skills, especially in a multi-tasking environment.
• Ability to work both independently and as part of a team.
• Computer proficiency (Microsoft Windows, Excel, Word and Outlook).
• Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus.
• Bachelor’s degree in a business or scientific discipline is a plus.

This role requires schedule flexibility, with the ability to work 8.5 hours between the hours of 7:30 AM and 9:00 PM EST Monday-Friday. Saturdays (8:00 AM - 5:00 PM EST), on a rotating basis. Seniority based schedule preferences are considered, based on business need and availability. Shift-differential pay offered for later shifts.
Location: This is a remote position.

• When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately.

• Hourly rate of $21/hr+ based on experience & shift-differential pay offered for later shifts
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental…