Virtual Travel Customer Service Agent

Progressive Technology is seeking enthusiastic and detail-oriented individuals to join our remote support team as Virtual Travel Customer Service Agents
. In this role, you will be the first point of contact for our valued customers, assisting them with travel bookings, itinerary updates, cancellations, and other support needs. With full training provided, this is a fantastic opportunity for individuals looking to start or grow their career in the dynamic travel and customer service industry—all from the comfort of home.

• Respond promptly to inbound customer inquiries via phone, email, and live chat
• Assist customers in booking flights, hotels, car rentals, and vacation packages
• Offer alternative travel options, upgrades, and travel insurance where applicable
• Modify, cancel, and rebook travel reservations in accordance with company policies
• Provide accurate information regarding travel policies, COVID-19 protocols, and visa requirements
• Handle escalations and customer complaints with professionalism and empathy
• Maintain a strong knowledge of travel products, services, and industry updates
• Meet performance metrics including quality, accuracy, and customer satisfaction scores

• Excellent verbal and written communication skills in English
• Strong problem-solving ability and attention to detail
• Ability to multitask and navigate multiple systems simultaneously
• Comfortable working with computers and basic software applications
• Reliable internet connection and a quiet, distraction-free home workspace
• Passion for travel and customer service is a plus

• No prior experience in travel or customer service is required—comprehensive training will be provided
• Previous experience in hospitality, airlines, or call center support is advantageous but not mandatory

• Flexible scheduling with full-time shifts
• Must be available to work rotating shifts, including evenings, weekends, and holidays
• Multiple time zones supported – schedules may be adjusted based on business needs

• Familiarity with travel booking platforms such as Sabre, Amadeus, or Galileo (preferred but not required)
• Customer-first mindset and a positive, friendly attitude
• Willingness to learn and adapt in a fast-paced, remote team environment
• Basic geography knowledge and travel terminology understanding
• Ability to maintain composure during high-pressure or peak travel periods

• Competitive hourly pay + performance-based incentives
• 100% remote role with flexible working hours
• Paid training and ongoing support
• Health, dental, and vision insurance options (eligibility applies)
• Career advancement opportunities within a growing company
• Employee travel discounts and special partner offers
• Work-from-home equipment stipend for eligible team members

At Progressive Technology, we believe in empowering our team to work smart, travel far (virtually), and deliver exceptional service. As a forward-thinking employer, we provide world-class training, a collaborative work culture, and real career growth paths. If you are looking for a role that blends travel, technology, and customer service—all while working remotely—this is your destination.