Remote Banking Customer Service Associate – Phone

Progressive Technology is seeking enthusiastic and service-driven individuals to join our remote banking support team as Banking Customer Service Associates
. This role is fully phone-based and designed for candidates who are passionate about helping others and ensuring seamless banking experiences for customers across the United States. You will act as the first point of contact, providing expert assistance on account inquiries, transactions, fraud alerts, and digital banking solutions.

• Answer inbound calls and assist customers with banking queries in a professional, empathetic, and efficient manner

• Provide support on account balances, deposits, withdrawals, loan payments, transaction issues, and online/mobile banking

• Handle customer concerns related to card disputes, fraud alerts, and security measures with accuracy and care

• Guide users through digital self-service tools and troubleshoot common mobile banking issues

• Follow standard procedures for verification and secure handling of customer data

• Document customer interactions thoroughly in the CRM system

• Escalate complex cases to the appropriate internal departments when necessary

• Meet or exceed performance metrics for call handling time, customer satisfaction, and resolution quality

• High school diploma or GED (Associate degree or higher preferred)

• Excellent verbal communication and active listening skills

• Strong multitasking ability while working with multiple systems during calls

• Comfortable working in a fast-paced, target-driven customer support environment

• Basic understanding of banking terminology and services (training provided)

• Tech-savvy with the ability to navigate customer management tools and digital platforms

• Ability to maintain composure and professionalism under pressure

• Minimum: 6 months of customer service experience (banking, call center, or retail service experience preferred)

• Preferred: Previous experience in phone-based financial services or call center environment

• Flexible shifts available (Full-time & Part-time)

• Must be available to work within core hours: 8:00 AM to 8:00 PM EST
  , Monday through Saturday

• Occasional overtime and weekend shifts based on business needs

• Familiarity with customer service software and CRM platforms

• Ability to maintain confidentiality and follow data protection regulations

• Strong problem-solving skills with a customer-first approach

• Organized, detail-oriented, and dependable

• High-speed internet and a quiet, professional remote work environment

• Competitive hourly pay with performance-based bonuses

• Paid virtual training

• 401(k) plan with company match

• Medical, dental, and vision insurance options (for eligible full-time employees)

• Paid time off and holiday pay

• Career advancement opportunities within Progressive Technology

• Work-from-home convenience with company-provided equipment

At Progressive Technology, we believe in creating more than just jobs- we build careers. Our inclusive, remote-first culture empowers our teams to thrive from anywhere in the U.S. We value innovation, integrity, and a commitment to excellent customer service. Whether you are looking to grow your career in banking support or find a work-from-home role that fits your lifestyle, this is your opportunity to make a meaningful impact.