Client Support Specialist; Fully Remote

• Roo is looking for a Client Support Specialist to facilitate positive user experiences for veterinarians, hospitals, and technicians on its veterinary staffing platform.
• This position requires working during client support hours, including early morning/evening Central time and weekend rotations.

Your Responsibilities:

• Be a point-of-contact for customer inquiries via email, Live Chat, and phone.
• Troubleshoot and resolve first-line issues, providing accurate and supportive responses.
• Coordinate escalated issues with regional BD/AMs and other departments.

Qualifications:

• 2+ years experience in client/customer support, ideally in an early-stage startup.
• Veterinary technician or animal healthcare industry experience a plus.
• Proactive, organized, and accurate in communications; familiar with support tools like Hubspot.

Roo is building a veterinary staffing platform to empower animal healthcare professionals with flexibility and higher earnings. With a network of over 20,000 professionals and 9,000 hospitals, Roo fosters a culture of urgency, impact, and customer focus.