Remote Call Quality Control Representative

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Norfolk, VA, US

Your mission is helping others.

Your passion is quality assurance.

Nice to meet you.

If this sounds like you, you are a great candidate for our Quality Assurance Advisor position. We are an inbound call center searching for self-motivated, high performing individuals with a desire to challenge themselves and uphold our company’s quality standards.

How do you do that?

You will support call center Department Managers by listening to recorded calls of our sales, customer support, and technical support team members to ensure they comply with legal and company guidelines and standards. Our call center supports the sales and support of a medical and security alert system that goes wherever you do. A service that helps save over 5,000 individuals every month.

Our upbeat work culture promotes development and individual training and opportunities for advancement. This position will help identify, develop, and solidify necessary updates to call quality. The successful candidate will effectively identify opportunities in call quality to ensure integrity and customer satisfaction with every interaction.

• Competitive Pay
• Paid Training
• Paid Time Off
• Medical, Dental, Vision, AD&D, and Life Insurance
• HSA Options
• 401k with Company Match
• Employee Development Program
• Employee Product Discount
• Beautiful Call Center Work Space
• Convenient access to walking trails and Norfolk Premium Outlets

• Must be at least 18 years of age
• High school diploma or equivalent
• Exceptional attendance record
• Sales experience and/or call center environment experience
• A minimum of one-year as a Quality Monitor is preferred
• Proficient in Data Entry, and Google sheets
• Typing speed of 40 WPM
• Strong communication skills (verbal, written, and interpersonal)
• A customer focused approach with adaptability to new situations
• Ability to multitask, prioritize and manage time
• Motivation, and desire to achieve powered by YOU!

Pay: $12.77/hr

Schedule:

Monday-Friday 8:30am - 5:30pm

Glad we met!

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We are an E-Verify company.