Technical Writer & Customer Advocate

# Technical Writer & Customer Advocate Support Remote Contract ## About the Role We're looking for someone who can wear a few hats: write clear help documentation, handle light customer support, and serve as a friendly first point of contact for new accounts. This is a part-time contract role (10-15 hours/week) that blends writing, support, and relationship building.

Storage Flow is a self-storage management platform. Our users are facility operators — practical people who want straightforward answers, not jargon. You'll help them succeed by creating great documentation and being there when they have questions.## What You'll Do
* Write and maintain help center articles, getting-started guides, and feature documentation
* Respond to customer support inquiries via email (low volume — we're early stage)
* Onboard new accounts with a personal touch — welcome emails, check-in calls, quick walkthroughs
* Create short tutorial content (written guides, possibly light video scripts)
* Surface common pain points and feature requests back to the product team
* Keep the knowledge base accurate as features ship and change## Requirements
* Strong writing skills — clear, concise, no fluff
* Comfortable explaining software to non-technical users
* Friendly and patient communicator (email and occasional calls)
* Self-directed — can identify what needs documenting without being told
* Bonus: experience in SaaS support, property management, or small business software## Benefits
* Flexible hours (10-15 hrs/week)
* Competitive hourly rate
* Remote — async-first culture
* Direct impact — you're the voice customers hear
* Grow the role as the customer base grows### Interested in this role?

We would love to hear from you. Send us your resume and a brief cover letter.

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