Faculty Support Lead - Customer Success; Remote
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-10-09
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Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Technical Support
Pearson is seeking a Customer Success specialist to provide top-tier support for faculty onboarding and ongoing adoption of Pearson courseware. You will coach support associates, handle escalations, and guide course builds for accounts requiring higher service levels.
The role emphasizes leadership, time management, and proactive engagement with top adoptions, including occasional travel during peak periods. Remote-friendly with EST hours.
Our team is growing, and we are hiring a Faculty Support Lead
- Customer Success (Remote) in United States.
Join us at Pearson as our next Faculty Support Lead
- Customer Success (Remote) in United States.
We are currently recruiting a Faculty Support Lead
- Customer Success (Remote) for our team in United States.
This is a great opportunity to take on the Faculty Support Lead
- Customer Success (Remote) role at Pearson.
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