Senior Travel Consultant Amadeus - Temporary

Senior Travel Consultant with Amadeus - Temporary contract

Date:
Oct 2, 2026

Location:

US, Virtual, NOAM

Full time, United States

This is a 3-month, temporary contract role.

The Senior Travel Consultant, ERM is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You wil work independently on requests as assigned and take the initiative to provide assistance.

The Senior Travel Consultant, ERM works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent.

• Expertly use the appropriate the BCD Travel tools and systems to complete requests
  Anticipate and provide assistance on potential challenges that may arise for the customer
  Respond to the customer promptly and provide the customer with your undivided attention to the request
  Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
  Perform quality management such as error management and assist in projects as assigned
  Meet individual and team goals

• Proven experience in ERM, marine, offshore, or crew travel environments
  Handson expertise managing crew movements, rotations, and disruption handling
  Strong attention to detail with the ability to perform accurately under pressure
  Comfortable working in a fastpaced, 24/7 service environment
  Demonstrated ability to collaborate effectively within a global, multiregional operations setup
  Solid working knowledge of the travel industry, policies, procedures and processes
  Advanced skills on GDS Amadeus
  Strong verbal and written communication skills in English
  Proven ability to handle multiple priorities simultaneously
  Demonstrated excellent professional customer service and problem resolution skills

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel.

Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit

Get to know us by exploring our career site and checking out our social media:

• Career site BCD

• Flexible working hours and work-from-home or remote opportunities

• Opportunities to grow your skillset and career

• Work at the forefront of travel technology and help shape the future of business travel

• Gen…