Remote Insurance Customer Service Advisor – Work from Home – US States

Job Summary

Progressive Technology is seeking a dedicated and detail-oriented Remote Insurance Customer Service Advisor to join our dynamic team. In this role, you will be the first point of contact for our insurance policyholders, providing them with top-tier customer service and support. If you are passionate about helping people, have excellent communication skills, and enjoy working in a remote setting, we would love to hear from you.

This is a work-from-home opportunity that allows you to build a career in the insurance industry without leaving your home.

• Handle inbound customer calls, emails, and chat inquiries related to insurance policies, coverage options, billing, and claims.
• Provide accurate information regarding policy details, renewals, cancellations, and endorsements.
• Assist customers in filing claims and following up on claim status.
• Ensure timely resolution of customer concerns while maintaining professionalism and empathy.
• Escalate complex issues to appropriate departments when needed.
• Maintain up-to-date knowledge of insurance products and state regulations.
• Accurately document all interactions in the CRM system.

• High school diploma or GED (Associates or Bachelors degree preferred).
• Excellent verbal and written communication skills.
• Proficiency in using computers, CRM software, and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Customer-first attitude with strong problem-solving skills.
• Must have a quiet and distraction-free workspace with a reliable internet connection.

• Previous experience in insurance, customer service, or a call center environment is highly desirable.
• Familiarity with auto, home, life, or health insurance policies is a plus.
• Training will be provided for candidates without direct insurance experience but with a strong customer service background.

• Full-time and part-time roles available.
• Flexible shifts including daytime, evening, and occasional weekends.
• All positions are remote (work from anywhere within approved U.S. states).

• Knowledge of U.S. insurance regulations and compliance standards (preferred but not required).
• Ability to remain calm and professional during high-stress interactions.
• Comfortable working independently and collaboratively in a virtual team environment.
• Strong attention to detail and organizational skills.
• Capable of learning new tools and platforms quickly.

• Competitive hourly pay with performance bonuses.
• Fully remote role – no commute required.
• Paid training and continuous development programs.
• Health, dental, and vision insurance (for full-time roles).
• 401(k) with company match (eligibility after probation).
• Paid time off, sick days, and holidays.
• Employee assistance program and wellness resources.

At Progressive Technology, we are redefining how customer service is delivered in the insurance space. By combining cutting-edge digital tools with a human-first approach, we ensure our customers receive the best possible support, wherever they are. When you join our team, you are not just accepting a job — you are stepping into a career path filled with opportunity, support, and a strong remote work culture.

We celebrate diversity, embrace innovation, and are committed to your growth.

Ready to join a forward-thinking company that puts people first?
Submit your application online or send your updated resume to us with the subject line Insurance Customer Service Advisor – Remote Application
.

Applications are reviewed on a rolling basis. Early applicants will be given priority consideration.