Call Center - FNOL Customer Service Rep - Work from home

Remote Full-time

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Job Details Level: Entry Position Type:
Full Time Education Level: High School Salary Range: $12.50 - $14.00 Hourly Travel Percentage:
None Job Shift: Any Job Category:
Entry Level

Please note:

We are unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ineligible for employment at this time:
California, North Carolina, Washington State, Illinois, and/or Oregon.

Who We Are

We are in the business of subrogation – companies trust us to recover payments on damage claims so that theparty responsibleis the one paying for the damage that was caused. We strive toprovideexcellent customer service to both our customers and the other parties involved in a  short,we help our customers focus on theirs.

Our business is driven by our Core Four principles:
Process, Results, Culture,and Experience.

Our dedication to practicing these has enabled our current and future success.

We’repassionate about throwing company events that bring us together and celebrate each other’s achievements.

We’realso big on taking time out to give back to the community andhost several volunteer events throughout the year. We believe in a healthy work-life balance.

Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.

Who We’re Looking For

We’relooking for someone comfortablereceivinginboundcalls who can positively interact with our customers.

As an First Notice of Loss (FNOL) Representative I, we expect you toprovidequalityinboundcommunication serviceswhilerecording First Notice of Loss (FNOL) claims. These FNOL claims are used to reportdamage to our client’s property.

Tiered Support Bonus System

The following bonusstructureis based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which it is earned.

This is additional money earned for doing your job!

Level 1= $105

Level 2= $150

Level 3= $205

FNOL Incentive Program

Thisprogramis specifically for FNOL team members and offers high-performers an opportunity to earn more per month, in addition to CMR’s tiered support bonus system.

The incentive is calculated daily and paid on the 5thof the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned. Qualifications

On a Typical Day,You’ll

Acceptinboundcalls from engineers, technicians and other field operators reporting FNOL

Communicate effectively while entering data accurately into a customized database

Reportunderground damage tolocatecompanies when applicable

Provide outstanding service to customer representatives

Analyze photos and map the correct location

Stuff You Should Know

You may be assigned to work on special projects

The department functions 24/7/365, with multiple schedules to choose from!

This position is fully remote

Required Skills & Abilities

Ability to type a minimum of 55 wpm, error free; a typing test will be required

Fully competent with Microsoft Excel, Word, Outlook, PDF’s and internet searches

Advanced phone and verbal communication skills

Excellent reading skills; must be able to read and follow a script

Must be able to analyze and interpret photos to determine damage

Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment

Experience

6 months to 1-year previous customer service call center experience required

Experience with Microsoft Teams a plus

High School Diploma or equivalent

Okay, But What Are the Perks

Paid time off

PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year

CMR pays $50/month towards your internet service cost

CMR is a 4-year running winner of The Oklahoman Top Workplaces!

Pre-employment drug screenings and criminal background checks are mandatory

CMR offers a full menu of benefits including a matched 401k

We like the way you work it
· no gig iddy
· Gotta bag it up
· no gig iddy ·

We like the way you work it
· no gig iddy
· Gotta bag it up
· no gig iddy ·