Online Chat Support Representative

Interdent is seeking an Online Chat Support Representative to join our team in El Segundo, CA. This full-time, remote position offers an excellent entry-level opportunity to begin a rewarding career in the hospital and health care industry. As a vital member of our support team, you will serve as the first point of contact for patients and clients seeking assistance, information, and guidance through our online chat platform.

In this role, you will engage directly with individuals who rely on our services, providing timely, accurate, and compassionate responses to their inquiries. You will work closely with internal departments to ensure a seamless experience for every person you assist, contributing directly to patient satisfaction and the overall reputation of our organization. This position is ideal for someone who is empathetic, detail-oriented, and eager to grow within a supportive health care environment.

We offer a competitive salary range of $45,000 - $55,000 yearly, along with the flexibility of remote work and the chance to make a meaningful difference in the lives of others every day.

• Respond to patient and client inquiries through the online chat platform in a timely and professional manner
• Provide accurate information regarding services, appointments, and general health care questions
• Escalate complex or sensitive issues to appropriate departments or supervisors
• Maintain detailed and accurate records of all chat interactions
• Ensure compliance with patient privacy regulations and company policies
• Collaborate with team members to maintain consistent service quality
• Identify and report recurring issues or trends to management
• Assist with scheduling and coordinating appointments as needed
• Follow up on unresolved inquiries to ensure complete resolution
• Meet or exceed response time and customer satisfaction targets
• Participate in ongoing training sessions to stay updated on services and procedures

• High school diploma or equivalent
• 0-1 years of experience in customer service, support, or a related field
• Excellent written communication skills
• Strong typing and multitasking abilities
• Comfortable using chat software and basic computer applications
• Ability to handle sensitive information with discretion and professionalism
• Strong attention to detail and accuracy
• Ability to work independently in a remote environment
• Reliable internet connection and a quiet workspace
• Positive attitude and willingness to learn