Customer Service Agent ) Airline Work From Home, Southwest Airlines Customer

Job Responsibilities

• Offers pleasant service to and continues fantastic relationships with all internal and outside clients
• Works in a cooperative spirit to make certain the fulfillment of our employer
• Liable for imparting legendary customer service to people needing to journey, use cargo or baggage service with the aid of attending to their desires
• Handles any thing of ticketing and check‑in by using an automatic point‑of‑sale machine, boarding, bags provider, reservations and resolving associated lawsuits and problems
• Duties consist of greeting and coping with customers in a polite and pleasant way. Handles coins, checks, credit playing cards, journey vouchers and coupons as forms of price for tickets. Computes costs, makes trade and balances each day transactions. Is answerable for overage or scarcity
• Tests in bags and cargo. Answers smartphone to offer facts to callers, page clients, clear up issues or court cases and assist as wanted. Handles transactions required to board the plane in a timely and green way
• Offers with mishandled clients because of oversells, delayed or cancelled flights, misplaced, delayed, or damaged luggage. Resolves such issues speedy and within suggestions hooked up by way of the enterprise
• Provides cutting‑edge and accurate fare, agenda, reservations, flight arrival/departure records and solutions all widespread inquiries from customers and different site visitors to the airport terminal
• Completes bureaucracy and reports as required with the aid of the agency
• Writes irregularity and criticism reports as required

Pay of $20 to $30 per hour, with the possibility for future boom in step with relevant collective bargaining settlement salary scale. Possibilities for time beyond regulation and shift rates.

Union‑based position consisting of working shifts based totally on seniority. Shifts can include early mornings, overdue evenings, weekends, and vacations.

Possibilities for extra time and shift choose‑ups. Obligatory extra time is an opportunity based totally on operational want.

Fly totally free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.

Up to a nine.
3% 401(k) enterprise match, greenback for greenback, consistent with paycheck.

Ability for annual Profit Sharing contribution closer to retirement - when Southwest income, you income.

Explore more blessings you’ll love: swa.

Is/benefits (link omitted).

• U.S. Citizenship or authorization to work in the U.S. Required and no sponsorship to be had.
• Have to be a U.S. Citizen or have authorization to paintings in the U.S. As defined with the aid of the Immigration Reform Act of 1986.
• Must be at least 18 years of age.
• Ability to meet any physical potential requirements listed on this description, including carrying up to 70 kilos, climbing, bending, kneeling and standing for prolonged periods.
• Must be able to use a PC keyboard with enough velocity to satisfy needs of the task.
• Capable of examine documents, comply with commands, research and understand ticketing procedures, guidelines and rules.
• Capable of working properly with others as part of a team, meeting the public, and performing under disturbing conditions.
• Capable of satisfactorily executing customer support agent education application with an eighty percent or higher average and an assessment period.
• Must be able to cope with emergencies as needed.
• Must paint under tight time constraints to accomplish short turns of plane.
• Have to present a well‑groomed appearance according to the ground operations employee manual.
• Capable of carrying out all activity functions inside a constrained space.
• Capable of effectively communicate verbally via telephone, head to head and on public deal with structures.
• Capable of possess properly written and oral abilties.
• Capable of talk information and instructions verbally or thru radio device.
• Foreign language talents are perfect, but now not required.

Southwest airlines is an identical possibility employer. We maintain to search for possibilities to mirror the groups we serve, and welcome applicants with diverse mind, backgrounds, and reports.

Educational Requirements:

Bachelor's Degree.

No educational requirement.

Licensing/Certification:
Have to be able to acquire a SIDA badge and meet all nearby airport necessities. May be required to achieve a Customs Seal and meet all requirements to paintings international flights.