Account Solutions Representative

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

• Above market pay structure starting at $17.75-$20.85 (based on experience) plus uncapped monthly bonus based on performance.
• The estimated average bonus target for this position is around $700/month.
• Paid bi-weekly
• Annual hourly pay increases based on your performance

• Work from home/remote
• Medical, Dental, Vision
• Paid training
• Paid time off and paid holidays
• Computer equipment provided (monitors, mouse, keyboard, webcam)
• Paid parental time
• 401k with employer match
• Tuition reimbursement
• Growth opportunities to advance your career
• Ongoing training and development
• Many more additional benefits including monthly fitness reimbursement and adoption assistance - apply to learn more about the entire package!

• Mandatory 5 week virtual training Monday through Friday 8am – 5pm PST starting on 11/09/2026

* Schedule choices below are listed in Pacific Standard Time (PST)

Option 1:
Monday: 11am-8pm, Tuesday: OFF, Wednesday: 5am – 2 pm, Thursday: FLEX, Friday: FLEX, Saturday: 8am – 5pm Sunday: OFF

Option 2:
Monday: 5 am – 2pm, Tuesday: OFF, Wednesday: FLEX, Thursday: FLEX, Friday: 11am-8pm, Saturday: OFF Sunday: 8am – 5pm

* Schedule choices are based on availability

You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to:

• Create solutions to assist the customer from becoming further past due and get them current, where possible
• Create a solution to assist the customer to cancel or stop vehicle repossession
• Handle Phone Calls:
  You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)

You help these customers by:

• Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
• Professionally and respectfully working with customers to help them bring and keep their account current
• Ensuring the information that we depend on to contact the customer is up to date
• Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation
• Supporting additional customer service requests

Must have:

• High School Diploma
• High speed internet connection with a minimum of 15mbps download speed

Nice to have:

• Previous customer service and/or collection experience in call center environment
• Experience in the finance or automotive industry
• Experience in any position where you had to demonstrate excellent customer support or persuasive skills

• Credit Acceptance is an award-winning workplace having been on Fortune’s Top 100 Workplaces list 10 of the last 11 years!
• We offer a great work environment, awesome Team Members, competitive benefits, progressive career opportunities, and we work hard to ensure every Team Member is empowered to work to their fullest potential
• We are an indirect auto finance company who has been in business for over 50 years!
• We offer automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit

#zip #LI-Remote #CACWEST

• Excellent benefits…