Call Center Sales Representative; Remote

Ready for a Change? Work From Home with Brightree by Res Med!

Currently working in a call center and tired of commuting to the office?

Brightree by Res Med is hiring motivated, customer-focused callers who are ready to take the next step in their career—from the comfort of home! Join a growing, innovative healthcare technology company that offers competitive pay, excellent benefits, and a fully remote work environment. If you enjoy helping people, providing top-notch service, and working with purpose, this role could be a great fit.

• Compensation: $17.00 per hour, with an additional pay differential for Spanish bilingual proficiency.

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Location:

Fully Remote (U.S.)

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Work Schedule:

Full‑time, Monday–Friday (40 hours/week) with an 8‑hour shift between 9:00 a.m. and 9:00 p.m. CST, including two paid 15‑minute breaks and one unpaid 30‑minute lunch. This role requires daily phone‑based work on a fixed schedule with minimal flexibility.

• Remote Work Requirements:
This position is remote and requires a HIPPA compliant work environment with a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload. Wi‑Fi, satellite, cellular, and 5G connections are not supported. Candidates will be asked to complete a brief internet speed test during the interview process.

What a Workday Looks Like

In this role, you will manage inbound and outbound calls with patients to support resupply of existing products.

• Handle high-volume (100+) inbound and outbound calls per day

• Serve as the primary point of contact for creating and booking patient orders

• Complete tasks accurately and on time

• Collaborate with internal and external teams to resolve issues

• Monitor performance metrics and meet quality and service-level standards

• Adhere to schedules and departmental procedures while working independently

• Deliver exceptional customer service while effectively multitasking across multiple accounts

Experience

• High school diploma required

• 1+ year of customer service and/or sales experience

• Self‑motivated with the ability to troubleshoot and adapt quickly

• Strong verbal and written communication skills

• Highly detail‑oriented with a focus on data-entry accuracy

• Ability to multitask in a fast‑paced environment

• Comfortable working independently

Preferred Experience:

• Associate’s degree and/or relevant college coursework

• Bilingual proficiency in Spanish

We are shaping the future at Res Med, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.

Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At Res Med, it is not…