Call Center Representative
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-10-09
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Description
The Fire Department of Liberty Township is seeking an Entry Level Call Center Representative to join our team in Clayton. This full-time, remote position offers a meaningful opportunity to serve the public safety needs of our community from the convenience of your own home.
As a Call Center Representative, you will be the first point of contact for community members reaching out to the Fire Department of Liberty Township. You will handle incoming calls, dispatch information, and support our public safety operations by ensuring that every caller receives prompt, professional, and compassionate assistance.
We offer a competitive hourly salary range of $23 - $30 USD, along with the chance to build a rewarding career in public safety while making a real difference in the lives of our residents.
Responsibilities- Answer incoming calls and respond to community inquiries promptly
- Gather and record accurate information from callers
- Route calls and relay messages to the appropriate departments
- Support emergency and non-emergency communication needs
- Maintain detailed and accurate call logs and records
- Provide clear information about department services and procedures
- Handle caller concerns with professionalism and empathy
- Follow established protocols for handling sensitive situations
- Collaborate with team members to ensure seamless communication
- Attend training sessions to stay updated on department procedures
- Maintain confidentiality of all caller information
- Meet performance and quality standards for call handling
- High school diploma or equivalent
- Entry level experience; prior call center experience is a plus
- Excellent verbal and written communication skills
- Strong active listening and attention to detail
- Ability to remain calm and professional under pressure
- Basic computer proficiency and comfort with call management systems
- Reliable internet connection and a quiet remote workspace
- Strong organizational and multitasking abilities
- Ability to work flexible hours as needed
- Commitment to serving the public safety needs of the community
- Ability to handle sensitive information with discretion
- Team-oriented mindset with a willingness to learn
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