Call Center Representative - Bankruptcy

Pay rate: $12.30/hr

Who we are:

At Inte Logix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at Inte Logix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.

Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality?

Are you driven to deliver effective results while providing excellent customer service?

Do you have extraordinary communication skills?

What’s in it for YOU?

Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Full-time, non-seasonal

Career Advancement Responsibilities:

Monitor bankruptcy filings and identify all related customer accounts and sub-accounts

Create and maintain bankruptcy cases in accordance with established procedures

Prepare statements of account detailing pre- and post-petition balances when required

Process credits for pre-petition balances and ensure accurate account updates

Handle inbound calls from residential customers regarding bankruptcy-related inquiries

Educate customers on bankruptcy processes, account status, billing procedures, and pre- and post-petition balances

Manage and complete assigned bankruptcy-related offline processes

Maintain accurate documentation and account records

Provide cross-functional support and backup coverage for team processes as needed

Adhere to departmental procedures, compliance requirements, and service level expectations

Collaborate effectively with team members to ensure continuous workflow coverage

Perform additional duties as required by management

What We Look for in a Candidate:

Must be 18 years of age or older

High School Diploma or equivalent required

Superb attendance, so you can be there when our customers need us Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

Ability to remain engaged on the phone throughout the entirety of your shift with no distractions

Call Center or Collections experience preferred

At least 1 year of Customer Service experience required

Excellent communication, both written and oral Ability to apply basic mathematical concepts

Work at home requirements:

Inte Logix will provide a computer for the duration of your employment on this program

Must provide 2 computer monitors along with appropriate cables to connect to the Inte Logix computer

High speed internet with an ethernet connection to the router (no satellite, wireless or hotspot) 10 Mbps download and 5 Mbps upload speed

WiFi must be turned off at all times

Private and distraction free home work space with the ability to close a door

All job offers are contingent upon completion of drug screen and background check.

Inte Logix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

This position supports a client program subject to contractual security and access requirements. Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.