Senior Tech Support, Sales Service Center Coordinator; Work From Home

Do you thrive in a fast-paced, leadership-driven role? Do you love technology, problem-solving, and ensuring an exceptional client experience? If you're passionate about leading a team, driving sales & customer success, and helping clients with their tech needs, this role is for you!

Founded in 2009,
EasyITGuys is a family-owned IT and cybersecurity company providing managed IT services to businesses and home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach.

Learn more about us:
About Us | Client Ticket Surveys | Public Reviews

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• Team: Residential Support
• Position: Senior Tech Support & Service Coordinator (Leadership Role)
• Location: 100% Remote (U.S. only)
• Schedule: Full-Time, Monday – Friday, 8:30 AM – 5:30 PM CST
• Clients Served: Primarily home users
  , with occasional business support

This role is perfect for a tech-savvy leader who excels at customer engagement, sales, and remote IT support. You'll oversee daily operations, client interactions, and team performance
, ensuring every customer receives the best experience possible.

If you thrive in a results-driven environment where you can lead, support, and drive sales
, this is the role for you!

As the first point of contact for inbound calls
, you will set the tone for an exceptional client experience. Your ability to listen, assess, and guide clients toward the right solutions will directly impact customer satisfaction and company growth.

• Be the first point of contact for all inbound phone calls—setting a strong first impression and helping clients make informed decisions to resolve their tech issues.
• Lead daily huddles (BOD meetings) to align team priorities and goals.
• Monitor dashboards for tickets, sales, and phone performance, ensuring service efficiency.
• Engage clients through calls, chats, and remote support sessions, providing expert assistance.
• Drive sales and client satisfaction by offering the right IT solutions tailored to their needs.
• Oversee team performance, ensuring smooth operations across service centers.
• Manage administrative tasks such as scheduling, ticket coordination, and lead tracking to optimize workflows.

This role is perfect for someone who thrives on problem-solving, client interaction, and leadership
—ensuring every customer receives top-tier support from the very first call.

• Tech Support & Troubleshooting: 3-5+ years
• Customer Service & Sales: 3-5+ years
• Leadership & Team Management: 3-5+ years
• Client Interaction: Comfortable handling 20+ inbound calls daily
• Remote
  
  Work Experience:
  
  Preferred

• Microsoft Teams, Microsoft 365
• Repairshopr / Syncro
• Keeper Password Manager
• Connect Wise (Manage, Automate, Control, CPQ, Bright Gauge)

We want someone who doesn’t just solve tech problems but delivers an outstanding customer experience.

• Obsessed with Client Satisfaction: You thrive on earning 5-star CSAT scores.
• Recognized Excellence: Clients, peers, and leadership recognize your impact.
• Driven to Win: You consistently excel in sales & support performance.

• Run daily team meetings and manage ticket workflows.
• Assist with scheduling, dispatching, and service coordination.
• Oversee team performance metrics and drive results.

• Assist service center staff with client intake, diagnosis, and technology recommendations.
• Create estimates for repairs, new computers, and memberships.
• Encourage clients to leave reviews &…