Escalations Specialist — Remote Customer Support
Smithfield, Providence County, Rhode Island, 02917, USA
Listed on 2026-10-09
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Customer Success Management
Sharecare is a digital healthcare company delivering software and tech-enabled services to improve care quality and reduce costs. This role sits in the Customer Service - Escalations team, handling escalated member concerns, researching inquiries, and partnering with the manager to improve CSR problem solving and first call resolution.
Under supervision of the Customer Service Manager, you will operate the Help Desk, assist with training opportunities, and provide timely responses across phone,
We are looking to fill the Escalations Specialist — Remote Customer Support position at Sharecare in Providence, RI, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Escalations Specialist — Remote Customer Support role in the description above.
We appreciate your interest in this position.
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