Customer Service​/HelpDesk, HelpDesk​/Support, Customer Service Rep

Job Responsibilities:

Customer Service Specialist Salary: $22/Hour Company:
Arcbest

Location:

Atlanta, USA

Educational Requirements:

Bachelor's Degree

Arc Best is a logistics enterprise with innovative hassle solvers who deliver integrated answers for complex supply chain challenges. Wanting to enroll in the Arc Best family? In our look for top talent, we're searching out the ones on the way to similarly permit us to supply on our vision and fully aid our values-pushed lifestyle. Currently, we're seeking out a customer support professional to sign up for the Arc Best team.

The customer support specialist manages a selection of shipments and addresses client issues. This role requires advanced customer support abilities in addition to the efficient usage of sources which include powerful patron, provider center, and discipline verbal exchange to make decisions that resolve urgent transportation-associated scenarios. Your contribution may additionally consist of:

• Provide correct facts at the entire suite of logistics solutions provided with the aid of Arc Best.
• Research and cling to inner paintings strategies and fashionable running processes.
• Agenda shipments.
• Communicate shipment necessities to the local carrier middle.
• Provide charges, pickup requests, and overview billing disputes.
• Resolve complicated in transit problems.
• Control more than one tracking structures to provide seamless coverage.
• Engage customer, provider, and inner Arc Best contacts thru phone and more than one inboxes.
• Create BOL’s and provide shipment particular documentation.
• Speak shipment statuses to both inner and outside customers.
• Maintain verbal exchange to make sure freight promises inside the purchaser's expectancies.
• Show proficiency in a couple of complicated pc packages.
• Perceive and provoke restoration for at hazard freight.
• Coordinate tasks, offer consumer reports, and audit as required.
• Perceive shipping delays and communicate transport modifications as necessary.
• Communicate additional fees to customers.
• Other duties and initiatives, as assigned.

Because the customer service expert, you may be a member of the customer solutions: charges team in citadel Smith, AR. Paintings hours vary primarily based on scheduling to offer marketplace coverage for the duration of normal enterprise hours. Enterprise hours are normally Monday-Friday, 6:00 a.M.

- eight:00 p.M., with occasional abnormal and weekend hours depending on workload. Geared up to apply? Before doing so, please make certain you meet the minimum requirements:

Education:

Bachelor’s diploma, desired.

Experience:

earlier revel in in customer service, hassle fixing, or logistics, desired. Pc skills: gifted know-how of computer and mainframe laptop packages, which includes Microsoft workplace Suite. In case you require accommodation within the application procedure, please contact  or name us at . An equal possibility organization including Vet/incapacity.