Remote Customer Service Agent – Retail Support

Retail store support

This is a remote position.

Living for Tomorrow is currently accepting applications for a remote customer service opportunity supporting a well‑known national retail program.

Production Pay: $11.00 per hour / $5.50 per 30‑minute interval

Certification Pay: $7.00 per hour

Agents work as independent contractors and select available servicing intervals based on program availability and business requirements.

• Order status, processing, changes, and cancellations
• Membership questions, cards, status, and auto‑renewal
• Marketplace order inquiries
• Account research
• Retail store support
• Corporate sales‑related inquiries
• Escalated customer concerns
• Creating and documenting a case for each customer interaction
• Researching answers using knowledge‑base tools and support resources

The program operates 7 days per week, 365 days per year, from 9:00 AM–9:00 PM ET.

The highest availability is typically:
Monday–Friday | 12:00 PM–6:00 PM ET.

Agents must be able to service at least: 2 hours / 4 intervals on Saturdays and/or Sundays.

During the Certification SOW, a minimum of 10 hours / 20 intervals per week is required.

• Phase 1:
  September 28, 2026–October 8, 2026
• Phase 2:
  October 9, 2026–October 29, 2026
• Class
  
  Schedule:
  
  Monday–Friday 9:00 AM–3:00 PM ET
• There is no class on October 12, 2026.

• Windows 11 computer with all required updates completed
• Hardwired internet connection
• Hardwired USB headset with phone-quality audio and a noise‑cancelling microphone
• Webcam for certification
• Equipment that meets required platform standards

• Commitment Adherence: 90% or higher
• Quality Assurance:
  Above 90%
• Average Handle Time:
  Approximately 500–700 seconds

Accurate documentation is required for every customer interaction.

• Background check
• Photo
• $50 non‑refundable Class Confirmation Deposit

Additional enrollment eligibility requirements apply. Applicants with recent certification drops/failures, conflicting enrollments, overlapping classes, or certain prior program terminations may not qualify.

• Communicate clearly and professionally
• Are comfortable assisting customers by phone
• Can navigate multiple systems while researching information
• Pay close attention to details
• Can remain patient during escalated customer situations
• Follow procedures and workflows consistently
• Are dependable with scheduled servicing commitments
• Can work independently in a professional home workspace

If you’re looking for a structured remote customer service opportunity with training, ongoing support, and the flexibility of independent contracting.