Customer Service Representative

Remote Full-time $18.50/hr – $18.50/hr

Apply now to be begin a career you are proud of. We offer:

While this is a remote position, successful candidates mustreside within 50 miles of the following locations in:
Idaho (Boise and surrounding areas, Mountain Home, Idaho Falls, Pocatello, Twin Falls, Nampa), North Dakota (Bismarck), Montana (Billings, Glendive, Miles City, Sidney), Wyoming (Sheridan), and South Dakota (Rapid City). In-office/onsite positions are also available in Boise, . Candidates from outside of these location requirements will not be considered.

• Start Date:
July 6, 2026
• Rate of pay: $18.50 per hour ($1 additional hourly for Spanish speakers)

• Paid Training:
Training schedule is Monday – Friday, 8am – 5pm MST

• After training will be assigned either 9:00am – 6:00pm MST or 9:30am – 6:30pm MST shift

• No Weekends, holidays or shifts past 7:30pm MST

• 15% shift differential for anytime worked outside of 8:00am – 5:00pm MST, Monday – Friday

• Employee Incentive Program

• Benefits Start Your First Day (medical, dental, vision, FSA, HSA – with employer contribution, Life Insurance, Voluntary Accidental Death and Dismemberment, Employee Assistance Program)

• Accrue up to 14 days of paid vacation per year

• Additional paid sick time

• 11 Paid Holidays per year

• Education Assistance (beginning after 1 year of employment)

Energize your career and supercharge your future handling customer service calls for the gas and electric utility companies of MDU Resources Group, Inc. Our utility companies include Cascade Natural Gas Corporation, Great Plains Gas, Intermountain Gas Company and Montana-Dakota Utilities serving an 8-state region. MDU utility companies serve approximately 1.1 million customers across eight states.

Builds trusted relationships with customers from one or more service territories through education of available programs and services. Provides extraordinary customer service and case management while consistently meeting call center productivity and quality standards. Responsible for properly identifying, maintaining, and protecting customer accounts and information. Responsible for receiving and handling incoming gas and/or electric emergencies by obtaining adequate information to ensure proper action is taken.

Normally works under general supervision and given a certain degree of latitude in decision making.

Responsible for placing safety as #1 priority in day-to-day work routine for self and others.

MINIMUM QUALIFICATIONS

• High school diploma or GED equivalency; and
• One-year experience in a call center or two years of general customer service experience.

PREFERRED QUALIFICATIONS

• Bi-lingual in Spanish.
• A working knowledge of customer service skills

TELECOMMUTE REQUIREMENTS

• Must be 50 miles from an MDU/Intermountain Gas District Office.
• Must have access to adequate high-speed internet with a minimum download speed of 50 Mpbs, to ensure reliable, consistent connection to the company’s network without interruptions in customer service.
• Able to provide a safe, ergonomic, quiet, and distraction-free home office workspace.
• Ability to work in an individual environment with remote support and without regular or consistent in person interaction.
• Comfortable corresponding via phone and video for team interaction and development.
• A department may have additional requirements that must be followed by an employee, in addition to company wide requirements.
• Professional conduct while performing the Company’s business from a location outside of the Company’s office will be held to the same standard as if the employee was in the office. While telecommuting, the employee remains obligated to comply with all job requirements and responsibilities, in…