Faculty Support Lead, Remote - Customer Success
Smithfield, Providence County, Rhode Island, 02917, USA
Listed on 2026-10-09
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Customer Service/HelpDesk
Customer Success Management, Technical Support, HelpDesk/Support
Pearson is seeking a Customer Success professional to join the Higher Education team in a fully remote role. You will support faculty onboarding, provide expert guidance on Pearson courseware, and coach the support team to ensure high satisfaction.
Responsibilities include handling escalations, running instructor onboarding sessions, and coordinating with cross-functional teams to meet adoptions and service levels. Travel may be required during peak periods.
This role, Faculty Support Lead, Remote
- Customer Success at Pearson, could be your next career step.
We invite applications for the Faculty Support Lead, Remote
- Customer Success position located in Providence, RI, United States.
The following role is for a Faculty Support Lead, Remote
- Customer Success with Pearson.
Our team is growing, and we are hiring a Faculty Support Lead, Remote
- Customer Success in Providence, RI, United States.
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