Customer Service Representative
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-10-09
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Description
Tourizza is seeking an experienced Customer Service Representative to join our Customer Experience department online. This is a full-time, remote position that offers a fantastic opportunity to begin your career in the leisure and travel industry with a company dedicated to creating unforgettable journeys for our clients.
As a Customer Service Representative at Tourizza, you will be the first point of contact for our valued travelers, helping them with bookings, inquiries, and support throughout their journey. You will play a crucial role in ensuring every customer has a seamless and enjoyable experience with our travel services.
We offer a competitive salary range of $25 - $30 per hour, along with the flexibility of remote work and the chance to grow within a supportive and dynamic team.
Responsibilities- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist customers with booking, modifying, and canceling travel reservations
- Resolve customer complaints and issues with empathy and efficiency
- Provide accurate information about travel packages, destinations, and policies
- Maintain detailed records of customer interactions in our CRM system
- Collaborate with the sales and operations teams to ensure customer satisfaction
- Identify opportunities to upsell and promote additional travel services
- Follow up with customers to ensure their needs are fully met
- Stay updated on company offerings, promotions, and industry trends
- Meet or exceed performance targets for customer satisfaction and response times
- High school diploma or equivalent
- 0-1 years of experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong active listening and problem-solving abilities
- Ability to work independently in a remote environment
- Basic computer proficiency and familiarity with CRM tools
- Positive attitude and a genuine desire to help customers
- Ability to multitask and manage time effectively
- Willingness to learn about the travel and leisure industry
- Preferred:
Experience in the travel, hospitality, or tourism sector - Preferred:
Multilingual abilities
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