Dental CS Rep

Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together.

Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together.

Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Provide customer service to members of multiple benefit plans by analyzing the caller’s needs and by providing timely and accurate responses. Answer calls from policyholders, agents, members, providers, and others regarding benefits, eligibility, claims, premiums, or other issues. This is a full-time work from home position.

$18.39- $20.58 hourly (depending on experience)

• Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K
  - Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays

• High school diploma or equivalent.
• Practical knowledge of medical or dental terminology preferred but not required.
• Knowledge of diagnosis and procedure coding preferred but not required.
• Prior customer service experience, other related experience such as medical/dental office experience, or customer support experience.
• Strong reading, verbal and written communication skills. Ability to interact professionally, patiently, and courteously with customers over the phone.
• Good analytical, problem solving and decision-making skills.
• 10-key proficiency of 105 kspm net on a computer numeric keypad.
• Type a minimum of 35 wpm net on computer keyboard.
• High speed internet (cable or fiber)
• Must be proficient with Microsoft Office applications with the ability to open and navigate multiple windows at the same time.
• Ability to achieve and maintain quality standards.
• Ability to work well and independently under pressure in a complex and rapidly changing environment.
• Ability to meet the attendance and punctuality policy of Moda Health.
• Ability to remain focused and on task in a work from home environment.
• Maintain confidentiality and project a professional business presence and appearance.
• Ability to repeatedly analyze situations and communicate effectively in a fast-paced environment that includes dealing with escalating queries and concerns.
• Ability to organize and remain up to date on changing and new information.
• Ability to troubleshoot and follow protocols for reporting…