Remote Escalations Specialist – Customer Support
Bismarck, Burleigh County, North Dakota, 58502, USA
Listed on 2026-10-09
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Bilingual
Sharecare is seeking a Customer Service - Escalations specialist to support members across channels from a remote location. You will handle escalations, research inquiries, and provide timely resolutions while supporting the CSR team and helping maintain service standards.
Under the Customer Service Manager, you will identify training opportunities, monitor escalation trends, and contribute to root cause analysis.
Are you ready to take on the Remote Escalations Specialist – Customer Support role at Sharecare?
All applications are reviewed carefully by our team.
The position is based in Bismarck, ND, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 42.000 - 64.000.
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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