Construction Customer Success Manager; onsite

• * Construction Customer Success Manager (50% onsite required)

Customer Success Full-time

About Buildots

Over
100globalgiantstrust

Buildots,including

Turner

Construction,JEDunn,Intel,STOBuilding Groupand Mortenson .Itsimpactisprovenateveryscale,frommulti-familyprojectstomulti-gigawattdatacenters.

With $297M raised, this is your opportunity to join a high-growth company that’s already closing in on unicorn status. As a CSM Major Projects (El Paso at Buildots), you will be responsible for ensuring customer success and satisfaction on a major construction project in El Paso, while also supporting additional projects remotely. You’ll work closely with customer and project teams to drive adoption, optimize project outcomes, and ensure customers get maximum value from the Buildots platform.

About The Role

Buildotsbringsgroundbreakingcapabilitiestomanagersonconstructionsites,farbeyondeverythingtheyhaveseenbefore.

Wearelookingfora Customer Success Managertotakepartintheimplementationofthesecapabilitiesonconstructionprojectstoensuresuccessfuldeliveryforourcustomers .Thispositionisaboutmakingsuretheprojectandtheuserswithinitmakethemostoutofthesystem,andbuildinguponthatsuccesstogeneratebusinesswiththecontractor’sfutureprojects.

Candidatesmustresidewithinareasonabledrivingdistanceof El Paso ,Texas

AsaCSMwithin

Buildots,youareresponsiblefortheonboardingofallteammembersonprojectswithinyourportfolio,andthenthesuccessfulproductadoptionacrossmultipleuserswithintheprojects.

Wewanttoensurethedata Buildotsoffersbecomesembeddedintotheday-to-daypracticesofourprojects.

Withintheorganizationyouwillbethevoiceofthecustomer,workingtoproviderelevantandcriticalinformationtoourproductmanagers,andyou’llprovideuserstoriesandwinstotheaccountteams,helpingtosupportthesuccessfulexpansionwithinourkeyaccounts.

Alongside this,you’llworkcloselywithourtechnicalteamtoensureprojectdataiscorrect.

Asprojectsevolve,sodoestheirdigitaltwinwithin

Buildots,soalongsideyourdedicated

Solution

Manager,you’llneedtoensurewe’reaheadofthegame.

Responsibilities:

• Actasaprimarypointofcontactforcustomers,ensuringtheirneedsareunderstoodandaddressed.
• Collaboratecloselywithprojectteamstoensurethesuccessfulimplementationandadoptionof Buildots.

What You’llDo:

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
• Lead the relationship with our project champions to ensure they are supported by Buildots, while also being the customer voice among internal delivery pods.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
• Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.

We hold ourselves to the highest standards, empowering our people to turn good ideas into action.
But we also respect life outside of work, with policies that support balance, families and fun.

Mix time in the office and working from home.

Parent-friendly

A family-friendly workplace that supports parents.

Dog-friendly

Bring your dog to the office any day.

Employee equity

Share our success – equity options for all team members.

Community impact

Get opportunities to volunteer and give back.

Celebrate your hard work

Regular social events, meals and celebrations.