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Responsive Repairs Manager - Remote
Remote / Online - Candidates ideally in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-10-09
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for:
James Andrews Recruitment
Full Time, Remote/Work from Home
position Listed on 2026-10-09
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management
Job Description & How to Apply Below
We are currently working in partnership with a Housing Association based in the South West, who are recruiting for a Responsive Repairs Manager on a temporary three-to-six-month contract.
This is a home based role.
The position is due to start immediately, with the potential to go full time. The daily rate on offer is circa £400 per day (Umbrella).
We're looking for someone with a strong background in social housing repairs, property services, maintenance operations, or asset management, who is confident managing stakeholders, contractors, and customer-focused services.
Duties will include (but are not limited to):- Managing responsive repairs services across a housing portfolio
- Overseeing complex damp and mould cases
- Handling and resolving customer complaints and escalations
- Driving contractor performance and service delivery
- Chasing outstanding repairs and reducing backlogs
- Conducting site visits and supporting operational teams on the ground
- Proven experience managing responsive repairs services within a social housing or local authority environment
- Strong knowledge of damp and mould management, including case resolution, contractor oversight, and resident engagement
- Experience handling customer complaints, escalated cases, and disrepair matters, ensuring effective and timely resolutions
- Demonstrable track record of managing in-house teams, contractors, and supply chain partners to achieve performance targets
- Experience monitoring and improving repair KPIs, reducing backlogs, and driving service improvements
- Strong experience managing responsive repairs and maintenance services within a social housing environment
- Proven track record of handling damp & mould cases, customer complaints, and service escalations
- Experience managing contractors, in-house repairs teams, and performance against KPIs
- Excellent stakeholder management skills with the ability to drive customer-focused service improvements and reduce repair backlogs
- 35 hours per week
- Monday - Friday, 9am-5pm
Please note that you require recent experience to apply for this role.
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