Remote Technical Customer Service Agent

Transform customer support with OPENLANE as a Technical Customer Service Agent. Provide expert troubleshooting and exceptional service from the comfort of your home in Canada.

OPENLANE seeks a dedicated Technical Customer Service Agent with at least 3 years of experience in customer service or technical support. You'll engage with customers to ensure satisfaction and effective issue resolution. Your technical proficiency and communication skills will help you navigate multiple systems while resolving inquiries efficiently.

Key Responsibilities:

• Handle inbound customer inquiries via multiple channels

• Conduct outbound calls to ensure positive customer experiences

• Assist with technical troubleshooting for various applications

• Collaborate with teams to expedite issue resolution

• Track customer interactions using GDC Salesforce CRM

Requirements:

• 3+ years in customer service or technical support

• Bachelor’s degree or related experience

• Strong communication and organizational skills

• Experience with Salesforce or CRM systems

• Technical troubleshooting experience in SaaS environments

Become a part of a progressive team that values customer satisfaction and technical excellence at OPENLANE.