Customer Experience Representative

DentalEZ Job Opportunity

DentalEZ is a growing manufacturer of dental equipment who is hiring in Lancaster, PA! We are looking for outgoing and motivated individuals to join our team!

If you have proven customer service experience in a manufacturing environment, this is a career you need to explore!

Why join the DentalEZ team?

- Competitive compensation

-Great Hybrid

Schedule:

8:00am-4:30pm, Monday, Tuesday, Wednesday, Thursday in the office and work from home on Fridays

-Work/Life Balance

-Full benefit package including, 11 paid holidays, 15 days of paid time off, a company 401(k) match, medical, dental, and vision insurance

-Stable work in an essential business

-Small interpersonal culture

SUMMARY DESCRIPTION AND

SKILLS:

The Customer Experience Representative is responsible for providing product order support to dental industry dealer representatives, dental practitioners, DentalEZ Sales colleagues, internal associates, and international customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handles all calls relating to customer purchases and repair orders by providing accurate product information, such as part numbers, prices, discounts, promotions, and warranty information.
• Works with all divisions of DentalEZ to obtain information required by customers as well as guidance for navigating
• Reviews and processes customer orders through Oracle, ensuring that purchase orders have the necessary information included, so that order entry is timely and accurate.
• Provides basic technical assistance to troubleshoot DentalEZ products.
• Documents customer calls in ZOHO, closing tickets timely, and manages all open tickets for resolution.
• Serves as a liaison between Manufacturing, Sales and the Customer to ensure that customer requirements are communicated accurately and on a timely basis.
• Represents Customer Service in production meetings and other adhoc meetings that come up.

MINIMUM REQUIREMENTS :

• High School Diploma (business courses preferred), some college preferred.
• 3 years' experience in Customer Service in a manufacturing environment - dental, medical or biomedical equipment preferred but not required.
• Excellent data entry skills (speed and accuracy), including 10-key data entry.
• Ability to communicate clearly, persuasively, and positively in person, via phone and other electronic means.
• Ability to read, write and verbally communicate in English.
• Mechanical aptitude for learning technical product specifications and communicating them effectively to technical and non-technical customers.
• Proficiency in using a computer, including Windows-based applications.
• Working knowledge of Microsoft Office Suite Applications.
• Experience with Oracle, SAP, or similar inventory control system preferred.

ESSENTIAL PHYSICAL REQUIREMENTS:

• Able to sit, stand and perform repetitive activities for sustained periods of time.
• Use hands to type on standard PC keyboard frequently.

We are an Equal Opportunity Employer, including disability and veteran status.

If you are interested in applying for employment with DentalEZ and need assistance or an accommodation to use our website, please contact us by email or phone.

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