Health Plan Specialist

Job Description

+ Provide exceptional inbound telephonic customer service to health plan members, handling approximately 5070 calls per day during peak Open Enrollment season.

+ Answer complex questions related to benefits, billing, enrollment, and other health plan inquiries with accuracy and professionalism.

+ Own each member interaction from start to finish by providing end-to-end issue resolution and ensuring all concerns are fully addressed.

+ Document all member interactions thoroughly, maintaining complete, accurate, and timely records in the appropriate systems.

+ Treat all customers with respect and courtesy, consistently acting with the members best interests in mind.

+ Utilize online tools, resources, and multiple applications efficiently to research information and resolve member issues.

+ Resolve customer issues with a high degree of accuracy, ensuring timely follow-up and clear communication of outcomes.

+ Assist members in complex situations by applying critical-thinking skills, problem-solving abilities, and clear explanations of complex information.

+ Collaborate with team members to support one another in managing customer issues and sharing best practices.

+ Maintain excellent attendance and reliability to support consistent service levels for members.

+ Participate actively in remote meetings and training sessions, appearing on camera and engaging with facilitators and peers.

+ Use all company-provided equipment, including headset and dual monitors, in accordance with security and performance expectations.

Start: 11/02

Pay: $21.00/Hr. $1.00/Hr shift differential provided if your schedule goes after 6:30pm CST.

Schedule:

Monday - Friday 8:00am - 9:00pm. Quarterly Saturday rotation, 9:00am - 3:00pm.

Location:

100% remote. All equipment is provided.

Duration:
Contract, possibility for extension

Qualifications:

+ High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement

+ 2+ years of call center experience

+ Customer Service experience in a Health Insurance related setting (highly preferred)

+ Proficiency in MS Office applications, using multi-screen workstations, and using multiple applications simultaneously.

+ Excellent verbal and written communication skills

#central priority
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Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Oct 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business…