Rep Service Clients II

Chez Medtronic, vous pouvez entamer une longue carrière d’exploration et d’innovation tout en aidant à soutenir l’accès aux soins de santé et l’équité pour tous. Vous dirigerez avec détermination en surmontant les obstacles à l’innovation dans un monde davantage connecté et compatissant. Journée type As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast-moving environment.

This is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care. Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow.

This position is based in Heerlen and follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.

Responsibilities may include the following and other duties may be assigned:

• Act as the primary point of contact for customers throughout the service and repair journey
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience
• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues
• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up
• Support quality and compliance requirements in a highly regulated Med Tech environment.
• Contribute to process improvements and continuous improvement initiatives
• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day

Required Knowledge and

Experience:

Experience in customer service, operations, service support or a related environment Professional proficiency in English Strong communication skills and the ability to build positive relationships Excellent attention to detail and a quality-focused mindset The ability to manage multiple priorities in a fast-paced and continuously evolving environment A proactive approach and willingness to take ownership An interest in healthcare, medical technology or technical service environments

Exigences physiques du poste Les déclarations ci-dessus visent à décrire la nature générale et le niveau du travail effectué par les employés affectés à ce poste, mais elles ne constituent pas une liste exhaustive de toutes les responsabilités et compétences requises pour ce poste.

Medtronic offre un salaire compétitif et un ensemble d’avantages sociaux flexibles Le cœur de nos valeurs est animé par un engagement envers nos employés. Nous saluons leurs contributions et partageons avec eux le succès qu’ils ont contribué à créer. Nous offrons un large éventail d’avantages, de res sources et de régimes de rémunération concurrentiels conçus pour vous soutenir à chaque étape de votre carrière et de votre vie personnelle.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:
Netherlands: 35,680.00 EUR - 53,520.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

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