Bilingual Call Centre Representative Job North Bay Ontario Canada,Customer Service/HelpDesk

As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers and our ability to build teams that reflect the diverse customers and communities in which we live and work.

Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

This is a remote position within Ontario. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario

This is a CONTRACT role for Bilingual (FR/EN) candidates.
This is a full-time position, with a 3 week training period Monday - Friday 8am - 4pm. You must be fully available for all weeks of training

Workers can expect to be scheduled between the hours of 6AM to 11PM. We require flexible availability for this purpose.

What you’ll do

Role we are currently sourcing for:

Digital Customer Service Representatives:

Support eCommerce customers with their inquiries for CTOnline, Sport Chek, Atmosphere, Mark’s Pro-Hockey Life

Support our Triangle Rewards program

Communicate with customer over phone and emails

Support eCommerce order reviews

Corporate Roadside Assistance Representative:

Respond to a wide variety of requests from Canadian Tire Roadside Assistance customers such as dispatching a service provider to provide roadside assistance, general inquiries on membership benefits/product features, enrolment, etc. which ultimately will build loyalty to the Canadian Tire brand

Supporting with Triangle Rewards customers

What you bring

We are looking for individuals who are:

Customer focused, who go above and beyond to respond to the evolving needs of our customers

Solutions oriented and outcome focused, with a strong attention to detail

Team players with strong communications skills, who build relationships easily

Our current department hours of operation are:

6:00am – 11:00pm, Monday to Sunday,

Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:

Criminal Background Check

We’re always looking for great talent! In addition to competitive pay, we offer:

Career growth opportunities and product discounts

Our starting wage for this position is $22.82/ hour

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.