Partnership Support Specialist

• We are looking for a Payor Partnership Support Specialist to join Grow Therapy! This position will be part of the Payor Partnership Support Team providing a best in class experience to our Payor Partner Clinicians and Clients. You’ll be part of a remote-friendly team of 13-15 teammates, reporting directly to the team’s manager
• Answering live calls, chats and emails from our clinicians and clients
• Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders
• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues
• Meet with your supervisor to discuss performance opportunities, feedback and set performance goals

• Learning stipend: $500 to spend on things that helps you grow in your career
• Mental health breaks:
  Two hours every week to journal, exercise, or sleep in.
• Work-life balance:
  Unlimited PTO and a week off in December to recharge.
• Remote office setup: $1,000 stipend for remote employees to equip your home office.
• Wellness stipend: $300 to spend on things that helpyou take care of yourself.
• Meals on us:
  Lunch and dinner in office to fuel your body and your mind.

You can adapt easily to an ever changing environment

You are a high output, high quality individual

You have experience with and knowledge of health insurance/billing

You can easily pivot and multitask

You take initiative and have a can do attitude towards investigating and solving problems

You have a consultative and empathetic attitude

You have experience working with large databases and multiple tools simultaneously

You have at least 2 years of experience in customer support (healthcare billing a plus)
You desire to work in a contact center environment

You have very high attention to detail

You stay cool, calm and collected under intense interactions

You have an intermediate level of technical understanding

You are a naturally empathetic individual

You have at least 1 year of experience assisting customers over the phone, via live chat, and email support

At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings