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Remote Customer Service Specialist

Remote / Online - Candidates ideally in
Burton upon Trent, Staffordshire, DE13 0AD, England, UK
Listing for: Waterstones
Remote/Work from Home position
Listed on 2026-10-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 21000 - 26000 GBP Yearly GBP 21000.00 26000.00 YEAR
Job Description & How to Apply Below

Waterstones is seeking a Customer Services Advisor for a remote role with occasional travel to Piccadilly, London or Burton-Upon-Trent. You will be the first point of contact for customers across phone, live chat and email, helping with loyalty, website, availability and payments.

You will join a team focused on delivering high-quality service, work flexibly on a rota between 8am and 6pm, and collaborate with other departments to solve problems and drive customer satisfaction.

For the Remote Customer Service Specialist position at Waterstones, we are reviewing applications now.

The position is based in Burton upon Trent, England, United Kingdom.

This opportunity is part of our work in Management & Operations, Sales.

The advertised compensation is 21.000 - 26.000.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

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