Team Lead, Customer Service - Cover; Hybrid
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-10-11
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Management
Starling Bank is seeking a Customer Service Team Lead for a 12-month maternity cover in Cardiff. The role combines leading a hybrid team across in-office and home-based work, with a 12-week shift rotation and 6am–8:30pm coverage.
You will drive service excellence in a 24/7 contact centre, coach staff, and maintain product knowledge to resolve customer queries across channels. The position demands strong leadership, adaptability, and clear communication, with a focus on delivering high-quality
Consider building your career as a Team Lead, Customer Service - 12-Month Cover (Hybrid) at Starling.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Team Lead, Customer Service - 12-Month Cover (Hybrid) role in the description above.
We appreciate your interest in this position.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).